September 20, 2006

Hi,

I just purchased your mag yesterday (Oct. 2006) primarily because of the artical on rack and pinion steering (Randall's Rack).  I am moving right along on a 1967 Mustang convertible and will soon need a r&p unit.  I was inpressed with your artical and then checked into the pricing of the unit and that was very favorable as well.  I then sent Randall a couple of questions.  For what ever reason, there is no address anywhere that I could see as to where they are located.  I did notice however that they mentioned the Pacific Northwest and since that is where I live, I was interested in keeping the business local.  I asked them a couple of short questions and got crappy stupid answers.  One question was where are the parts made to which he said  "locally" another was where are you located, this question must have been too hard as he did not respond.

I noted on checking them out that their warranty is also non existant.

I have not heard of this company before, but the taste I have gotten yesterday and today has not been good.

To me this does not sound like a reputable company at all.  What are they trying to hide.  Maybe they are on the whitness protection program or something.  Why do they go to the trouble of getting some great PR (maybe it was paid advertising it was so "rosey") that you gave them and then have "Big Foot" answer the e mails?  At least they should give him a key board with all the letters so he could at least attempt a reasonable response.  

What do you do to check out the companies that you do these articals on?  I certainly will not do business with them and it makes me wonder why and how you chose them.  My last response to them was a thank you...as I told Randall, "at this time I do not know which unit I will be putting in, but it will not be his"!  In this day and age a person has to be careful and check things out before a major purchase.  What help is your mag as a source of information if this is the best I can expect?

A concerned reader.

Tom Parry